Privacy Policy

Ogwugo is an e-commerce and logistics platform that connects users for buying, selling, and delivery services.

Business Address:

Bethel Plaza, 36 Garden Avenue, Enugu, Enugu State, Nigeria

We collect only the information necessary to provide our services effectively.

2.1 Personal Information

• Full name
• Email address
• Phone number
• Residential or delivery address
• Means of Identification (where required)

2.2 Account & Transaction Information

• Payment details (processed securely via third-party providers)
• Billing and delivery details
• Order history and transaction records

2.3 Usage & Technical Data

• IP address
• Device and browser type
• Pages visited and actions taken on the platform
• Location data (if enabled)

2.4 Voluntary Information

Any information you choose to publish (e.g., reviews, listings) becomes publicly accessible.

We use your information to:

• Verify your identity and eligibility
• Create and manage your account
• Process orders, payments, and deliveries
• Facilitate communication between users
• Improve our platform, services, and user experience
• Send service updates, notifications, and support messages
• Conduct analytics and research
• Provide marketing communications (only with your consent)
• Comply with legal and regulatory obligations

We process your data based on:

• Your consent
• Performance of a contract (e.g., deliveries, transactions)
• Legal obligations
• Legitimate business interests (e.g., improving services, fraud prevention)

We may share your information with:

5.1 Service Providers

Trusted partners who help us operate our services, including:

• Payment processors
• Logistics and delivery partners
• IT and cloud service providers

5.2 Affiliates

Other Ogwugo-related entities for operational and service improvement purposes.

5.3 Legal Authorities

Where required by law, regulation, or legal process.

5.4 Business Transfers

In the event of a merger, acquisition, or restructuring. We do not sell your personal data.

We use cookies to:

• Recognize returning users
• Store preferences
• Improve performance and user experience
• Analyze traffic and usage patterns

You can disable cookies in your browser settings, but some features may not function properly.

We retain your information only as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request the deletion of your data
• Withdraw consent at any time
• Object to certain data processing
• Request data portability

To exercise your rights, contact us at: hello@ogwugo.com

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting your data.

Ogwugo services are not intended for individuals under 18. We do not knowingly collect data from minors.

Your information may be transferred and processed outside Nigeria where necessary. We ensure appropriate safeguards are in place.

We may update this Privacy Policy from time to time. Changes will be posted on our platform and become effective immediately upon posting.

For questions, complaints, or data requests:

Legal Department – Ogwugo

Bethel Plaza, 36 Garden Avenue, Enugu, Enugu State, Nigeria
Email: shop.ogwugo@gmail.com

To protect yourself online:

• Only use secure connections (https://)
• Do not share your password
• Avoid suspicious links and phishing sites
• Always verify transactions
• Keep records of your purchases